Join CORA Loyalty as Vice President of Client Services, where you'll lead global Account Management with a focus on client satisfaction and operational governance. Be the driving force in enhancing client outcomes through insightful analysis.

This role is designed for an operational leader with a hands-on approach to overseeing Client Services. Your main objectives will include increasing Net Revenue Retention (NRR), establishing account disciplines, and ensuring that delivery executions are seamless and client-focused. You'll work closely with multiple teams to ensure client needs are met effectively.

Key Responsibilities:
• Own Client Services governance and operating protocols
• Coach and lead Client Services teams to success
• Monitor post-sale performance metrics and adjustments




• Conduct regular governance meetings and escalations
• Establish account planning discipline across the client base

Requirements:
• Extensive experience in leadership roles in Client Services
• Familiarity with NRR, GRR, and client satisfaction metrics
• Robust strategic and operational management skills
• Excellent collaborative and communication abilities
• Proven track record of managing diverse teams

Elevate client relationships through operational excellence and team leadership at CORA Loyalty.
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📌 CORA Loyalty Vice President, Client Health (Ontario)
🏢 Talentmanagementsolution
📍 Ontario