Become an Implementation Specialist at Intermedia based in Canada, focusing on client success through effective deployment of Contact Center software. Thrive in a supportive and dynamic work workplace.

In this full-time role within the Client Services department, you will facilitate seamless onboarding and support for clients using our cloud solutions. The ideal candidate will demonstrate expertise in contact center operations and a commitment to delivering exceptional customer service.

Your ability to foster solid client relationships will be key to their success.

Key Responsibilities:
Lead project calls to gather specifications and timelines
Design and test IVR workflows tailored to client needs
Provide comprehensive client training and support




Maintain project deadlines for onboarding
Offer ongoing support post-implementation and address inquiries

Requirements:
Bachelor's degree or 3+ years of relevant experience
Familiarity with contact center processes and tools
Aptitude for project management and coordination
Solid communication abilities with CRM knowledge
Flexibility for remote or hybrid work settings

Utilize your technical and customer service skills to contribute significantly to Intermedia’s mission of enhancing communication solutions for clients.
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📌 Client Focused Implementation Specialist Vaughan
🏢 Intermedia Intelligent Communications
📍 Vaughan