Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability.
As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors. You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada. Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement.
Key Responsibilities:
- Develop and execute aftersales performance metrics - Coach and support a dispersed team of Managers - Align dealer operations with national objectives - Monitor and enhance customer feedback systems - Oversee training programs for dealer technical skills
Requirements: - 10+ years in aftersales or related domains - Experience managing remote leadership teams - Solid skills in performance analytics and budgeting - Familiarity with dealer management systems - Ability to communicate in both English and French
Lead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role.#J-18808-Ljbffr