Join eBay as Principal of UX Research Systems and lead critical initiatives to enhance user experience operations. This director role focuses on scaling insights and improving research technology infrastructure.

As a principal leader within eBay’s Design organization, you will play a pivotal role in transforming the research landscape at the company. This includes driving modernization in participant recruitment processes and creating automated research platforms that facilitate front-line engagement. Collaborate with various departments to ensure project success and improve user-centric insights, thereby influencing eBay's strategic direction.

Key Responsibilities:
• Implement a scalable, technology-driven research framework
• Lead modernization efforts for research processes




• Identify automation opportunities to streamline workflows
• Manage enterprise participant and panel management initiatives
• Influence senior leadership for organizational change

Requirements:
• 15+ years leading UX Research Operations or similar
• Deep expertise in participant recruitment and panel management
• Experience with self-service research platforms
• Ability to define and execute transformation roadmaps
• Exceptional analytical and change leadership skills

Define the future of customer insights at eBay by leveraging your strategic and cutting-edge mindset.
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📌 Principal in UX Research Systems at eBay (Ontario)
🏢 Socket.dev
📍 Ontario