Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple's products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services.

Responsibilities

Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Perform other tasks as needed,



including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.

Experience in retail or sales, or related work experience.

Ability to visually inspect hardware and the fine motor skills to safely conduct repairs.

Experience troubleshooting hardware and software issues in a customer service workplace.

Proficient in written and spoken English.

Preferred Qualifications

Demonstrated technical expertise of Apple products and services, including repairing devices.

Ability to analyze problems and follow troubleshooting steps to identify root causes.

Strong communication skills with the ability to tailor style to different audiences.

Ability to work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.

Ability to work well in a team environment, demonstrating shared responsibility and accountability.

Experience in retail or sales; experience troubleshooting hardware and software in a customer service environment; ability to visually inspect hardware and perform fine motor repairs; proficiency in written and spoken English.

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📌 Technical Expert (Alberta)
🏢 Apple
📍 Alberta