Junior Systems Analyst / Facilities Coordinator
Department: Information Technology

Employment Type: Full Time

Location: Calgary, AB, Canada

Description
Equinox Engineering Ltd. is a leading Calgary-based EPCM firm delivering creative facility design and engineering solutions across natural gas, conventional oil, heavy oil, SAGD, and emerging energy sectors. As our technology capabilities evolve to support increasingly complex engineering and business needs, we are investing in strong architectural leadership to enable scalable, secure, and high-quality software solutions.

We are seeking a Junior Systems Analyst / Facilities Coordinator who is passionate about technology, customer service, and creating a productive workplace environment. In this role, you will support both Information Technology and Facilities operations, helping employees resolve technical issues, coordinating office facilities activities, and contributing to a safe, efficient, and well-functioning workplace.

This is an excellent opportunity for an early-career professional looking to develop their skills across IT support, workplace services, and business operations in a collaborative engineering setting.

Why Join Equinox?

Opportunity to define and lead enterprise software architecture and engineering standards

A people-focused culture that values technical excellence, collaboration, and continuous improvement

Meaningful work supporting complex engineering and business systems

Hands-on leadership role with influence across multiple teams and initiatives

A flexible and supportive work setting designed for long-term growth opportunities

What You’ll Do
As a Junior Systems Analyst / Facilities Coordinator, you will support the delivery of responsive technical support and workplace services. Your role will include:

IT Support & User Assistance





Respond to internal staff inquiries and support requests through multiple communication channels

Monitor and manage support tickets, providing timely updates and resolutions

Provide Tier 1 support for hardware, operating systems, applications, and workplace technology

Support Microsoft 365 applications including Outlook, Teams, SharePoint, and Exchange Online

Assist with troubleshooting Windows desktop environments, mobile devices, and remote work solutions

Document solutions, procedures, and resolutions within the service management system

Assist with testing, deployment, and maintenance of desktop hardware and software updates

Facilities Coordination

Act as the primary point of contact for office moves, workstation setups, and facilities-related requests

Coordinate ergonomic assessments and workplace accommodations as required

Work closely with building management and internal teams to address facility issues

Help maintain a comfortable, safe, and productive work environment for employees

Assist with workplace planning and office space utilization initiatives

Coordination & Team Collaboration

Collaborate with internal departments to support operational and workplace needs

Work closely with the Health, Safety & Environment (HSE) team to address facility-related concerns

Communicate effectively with employees, vendors, contractors, and building management

Contribute to maintaining positive relationships through exceptional customer service

Project Execution & Continuous Improvement





Assist in identifying business and application support challenges and recommending solutions

Support process improvement initiatives related to IT support and facilities operations

Participate in technology and workplace improvement projects

Help ensure systems, procedures, and documentation remain accurate and up to date

Safety, Quality & Compliance

Support compliance with workplace health and safety requirements

Follow established IT and facilities procedures and standards

Maintain accurate records and documentation of support activities

Demonstrate commitment to safety, professionalism, and continuous improvement

About You

Post-secondary diploma in Information Technology or a related field, or an equivalent combination of education and experience

Minimum 2 years of experience in a help desk, technical support, facilities support, or client-facing support role

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Ability to effectively prioritize and manage multiple tasks

A proactive, service-oriented mindset with a focus on delivering positive user experiences

Technical Foundation

Working knowledge of computer hardware, software, and networking fundamentals

Experience supporting Windows desktop operating systems

Knowledge of Microsoft 365 applications and services

Familiarity with mobile devices and remote work technologies

Understanding of business application support and troubleshooting processes

Experience supporting engineering software or CAD applications is considered an asset

Software Proficiency

Microsoft 365 (Exchange Online, Teams, SharePoint, Office Applications)

Windows operating systems

Service desk and ticket management platforms

Familiarity with macOS, iOS, and Android environments

Strong proficiency in Microsoft Office applications

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📌 Junior Systems Analyst / Facilities Coordinator (Alberta)
🏢 Equinox Engineering
📍 Alberta