Description
Location:
Toronto - Bloor Street (in-clinic)

Status:
Full-time

Schedule:
Monday to Friday (7:30 am -3:30 pm)

Create Awesome Experiences For Our Customers.
Join our team
TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here’s the impact you’ll make and what we’ll accomplish together
Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Here’s How

Greet clients and visitors in friendly and professional manner both in person and over the phone

Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment

Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required

Book appointments accurately in the scheduling system

Prepare patient files for the following day and regularly update patient files and database with medical and administrative information

Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report

Invoice clients for services rendered





Prepare all outgoing mail via courier

Work collaboratively and effectively with all team members to provide a welcoming and client focused environment

Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications
Required Knowledge

1-2 years of relevant experience working in a rapid paced environment, providing a high degree of customer service

Excellent command of the English language , both verbal and written

Exhibits a professional image, mature communication style and polished manner with clients

Ability to handle sensitive situations with tact while respecting patient confidentiality at all times

Exhibits strong work ethic and takes ownership to complete a task from start to finish

Demonstrates flexibility and the ability to work effectively in a team environment

Demonstrates effective organizational, multitasking and problem solving abilities

Exposure to patient databases and/or scheduling software would be ideal

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📌 Administrative Associate-Clinic (Ontario)
🏢 Telus
📍 Ontario