Join JDI IT as an IT Support Analyst providing expert-level service to internal users. This on-site full-time role emphasizes strong technical support and customer service across IT operations.

You'll be the go-to person for incident reporting, addressing user requests through diverse communication methods. Your proactive troubleshooting and diligent ticket management will drive excellent customer satisfaction while adhering to ITIL practices. This role provides valuable experience and contributes to continuous improvements across the IT landscape.

Key Responsibilities:
• Act as the first contact for IT incident resolution
• Manage service requests with professionalism and accuracy
• Resolve hardware and software issues promptly




• Communicate effectively to guide users
• Maintain excellent documentation of ticket processes

Requirements:
• IT-related university degree or college diploma
• Proficiency with Microsoft applications and devices
• Understanding of Active Directory and networking principles
• Excellent communication and problem-solving capabilities
• Capacity to work effectively in a quick-paced environment

Enhance your career in IT support while making a meaningful impact at JDI IT.
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📌 IT Support Analyst Position at JDI (New Brunswick)
🏢 J.D. Irving
📍 New Brunswick