About MAiDHouse
MAiDHouse is the operating name of Assisted‑Dying Resource Centres Canada (ARCC), a national registered charity. We provide guidance, education, support and access to space for individuals eligible for Medical Assistance in Dying (MAiD) and those who walk alongside them filling the gap between healthcare and death care with knowledge, coordination, community, and dignity. We believe dying on your own terms should be accessible to everyone. All MAiDHouse services are offered at no charge, grounded in compassion and care.

Community Care Coordinator – Role Overview
The Community Care Coordinator is responsible for coordinating the delivery of MAiDHouse Toronto's on-site services. This role is built around a continuum of support from the moment someone first contacts MAiDHouse (whether through self‑referral or through an assessor or provider) through the day of provision and into the follow‑up care and resources offered in the days and weeks that follow. This continuum is grounded in guidance, education, and compassionate support, not clinical care.

MAiDHouse Toronto is staffed by two Community Care Coordinators, each engaged at 50% scope, working in equal collaboration on an alternating weekly rotation. The two roles are equal in standing and responsibility; neither holds seniority or supervisory authority over the other. Both

report directly to the Executive Director. This is a service coordination and relationship management position. The successful candidate will be highly organized, emotionally intelligent, adaptable, and passionate about ensuring equitable access to dignified end‑of‑life care.

What we're looking for:

Emotional maturity and groundedness - supporting people through deeply significant moments

Flexibility and adaptability - responding to the unpredictable nature of end‑of‑life care

Strong boundaries and self‑awareness - knowing where you end and others begin

Community‑building skills - nurturing relationships with providers, volunteers, and stakeholders

Attention to detail - maintaining meticulous documentation and following established systems

Calm presence - managing emotionally heightened situations with grace and professionalism

How This Role Works
The two Community Care Coordinators alternate single‑week or two‑week rotations (structure confirmed with the Coordinator pair), Wednesday to Wednesday, so that each Contractor's rotation week includes the full weekend within it. During the rotation week, the Contractor is the primary on‑site service provider for all MAiD provisions, including those that fall on weekends. Weekend responsibility does not transfer between rotations. During non‑rotation weeks, the Contractor is available for clarification, consultation, and emergency backup coverage as needed. A standing Wednesday handoff check‑in between the two Coordinators supports continuity at each rotation change. MAiD provisions are typically arranged 48–72 hours in advance. The Contractor must be available to respond within that timeframe during their rotation week. The schedule may include early mornings, late afternoons, and weekends during rotation weeks. While each Coordinator is engaged at a 50% scope, the model is built for real life. The default is an equal rotation, but there is flexibility for the split to shift temporarily to 60/40 or 70/30 – to accommodate approved leave or changing operational needs. Any such adjustment is made collaboratively between the two Coordinators and with Executive Director approval. Base compensation reflects the contracted scope and does not change for minor coverage adjustments; extended coverage is addressed as set out in the contract. Time off is discussed collaboratively between the two Coordinators first, then submitted for Executive Director approval with a confirmed coverage plan. Neither Coordinator is obligated to cover the other's leave, and all arrangements are entered into voluntarily.

Primary Responsibilities
Service Coordination

Coordinate with MAiD providers, individuals, families, volunteers, designated funeral homes, home and community care services, and nursing agencies

Provide on‑site support and facilitation on the day of provision

Complete all required documentation, including booking paperwork, inquiry tracking, service data, and database records

Ensure the space is prepared, welcoming, and meets all needs

Manage and administer all aspects of accessing the space, providing guidance and support, including grief and bereavement resources

Offer follow‑up support and connect individuals and families with appropriate resources in the days and weeks following a provision, as needed

Contribute to operational procedures as requested, policy development rests with the Executive Director

Apply change, risk, and resource management principles as needed

Support and collaborate with other MAiDHouse sites as needed

Participate in research, evaluations,



and other quality assurance activities as requested

Relationship Management

Maintain responsive, skilled relationships with rostered MAiD providers and assessors; respond to inquiries within 24 hours on business days

Contribute to expanding the roster of providers and assessors affiliated with the Toronto site through proactive outreach

Respond promptly and professionally to inquiries from individuals, family members, healthcare facilities, and community organizations

Conduct tours of the space for eligible individuals, providers, assessors, and potential partners; donor tours are coordinated with the Executive Director

Engage in proactive community outreach during slower periods to increase awareness of MAiDHouse Toronto

Participate in local MAiD‑related networks, communities of practice, and qualified associations

Represent MAiDHouse professionally in all community interactions

Volunteer Coordination

Communicate expectations, logistics, and support needs to volunteers

May participate in volunteer training as directed by the Executive Director

Contribute to volunteer recruitment as requested by the Executive Director

Ensure volunteers feel valued and supported in their roles

Site Management

Maintain supplies and ensure the space is consistently stocked and ready

Track supply expenses and submit for reimbursement

Coordinate basic site maintenance and communicate repair needs to the Executive Director

Ensure confidentiality and security protocols are consistently followed

Documentation & Reporting

Maintain accurate inquiry tracking, program data, and database records

Complete all booking and provision documentation according to established systems, filed digitally on the shared drive

Complete and share rotation handoff notes with the other Community Care Coordinator at the start of each rotation change

Produce reporting as needed; keep all data logs and documentation current on an ongoing basis

Contribute to Board reporting when requested

Report any operational issues, site concerns, volunteer matters, or stakeholder concerns to the Executive Director promptly

Key Competencies & Qualities We Are Seeking
Essential Personal Qualities

High emotional intelligence - aware of your own emotional state and its impact on others

Calm, grounded presence - able to maintain composure in emotionally charged situations

Strong boundaries - understands professional limits and does not become enmeshed in others' experiences

Self‑awareness - recognizes personal triggers, biases, and areas for growth

Integrity - honest, reliable, and trustworthy with confidential information

Humility - understands this work is not about you; able to centre others' needs

Collaborative spirit - works well as part of a team without creating conflict

Essential Skills

Exceptional organizational skills - tracks multiple details, follows systems meticulously

Good written and verbal communication —-clear, professional, compassionate

Flexibility and adaptability - comfortable with uncertainty and changing circumstances

Self‑direction - takes initiative and completes work without constant supervision

Attention to detail - nothing falls through the cracks

Conflict management - able to have difficult conversations with graceTechnology proficiency - comfortable with Microsoft 365, cloud‑based tools, and learning new systems

Commitment to staying current - expected to maintain awareness of MAiD‑related legislative, regulatory, and practice developments in Ontario and Canada

Physical capability - able to lift 30–40 lbs, manage setup and takedown of the space, navigate multiple flights of stairs

Highly Valued Experience & Background

Comfort with aging, illness, dying, and death - personal or professional experience navigating end of life

Understanding of grief and bereavement - awareness of how loss impacts people

Person‑centred care approach - prioritises dignity, choice, and individual needs

Knowledge of Ontario's healthcare system and community resources (preferred)

Knowledge of or familiarity with MAiD in Canada - including the history and evolution of MAiD legislation (Bill C‑14 and Bill C‑7), eligibility criteria, the assessment and provision process, and the roles of the various practitioners involved (asset)

Relationship management - proven ability to build trust and maintain professional relationships

Community outreach - experience connecting with diverse stakeholders





Service coordination or management - experience coordinating services or programs

Trauma‑informed approach - understanding of how trauma impacts people and ability to create safe, supportive interactions (asset)

Education

Social or community‑based services, health‑related field, management, or related

Equivalent combination of training, skills, and lived experience considered

Experience

Previous end‑of‑life work or volunteer experience (preferred)

Experience in program coordination, healthcare, social services, or community work

Demonstrated ability to work independently and collaboratively

Experience maintaining strict confidentiality

Required

Comfortable with an irregular schedule including early mornings, late afternoons, and weekends during rotation weeks

Physical ability to perform setup/breakdown tasks, lift 30–40 lbs, and navigate multiple flights of stairs

Vulnerable Sector Check (VSC) - required prior to start

This Role Best Suits Someone Who

Is deeply committed to compassionate, dignified end‑of‑life care

Thrives in a role that blends structure with flexibility

Finds meaning in supporting people during profound life moments from their first call to MAiDHouse through the weeks that follow

Is comfortable working independently with periodic check‑ins from the Executive Director

Brings calm, steadiness, and groundedness to emotionally intense situations

Excels at building authentic, trusting relationships

Takes pride in meticulous documentation and follow‑through

Is self‑reflective and committed to personal and professional growth

Understands and respects boundaries both their own and others'

Can manage the emotional weight of this work without burnout

Work Conditions

Work is performed at a physical MAiDHouse location in Toronto, Ontario (location is confidential; provided upon hire)

Hybrid work environment while provision facilitation and site‑related duties are in‑person; administrative, documentation, and coordination tasks may be performed remotely

Physical aspects include helping people with mobility challenges, lifting 30–40 lbs, rearranging furniture and equipment, and navigating multiple flights of stairs

Work involves regular engagement with emotionally charged situations and exposure to a wide range of emotions

Provisions are typically arranged 48–72 hours in advance; must be available to respond within that timeframe during rotation weeks

Weekend work is required within rotation weeks

Early mornings and late afternoons as needed by provision scheduling

All documentation is digital; no paper files are to be kept or stored at the Contractor's home

Compensation & Contract Terms

Annual Base Compensation: $38,000 – $40,000 (plus applicable HST), confirmed in writing prior to start

Training Rate: $35.00/hour (plus applicable HST) during the 4–6‑week onboarding period

Additional services outside core scope: $40.00/hour (plus applicable HST), by mutual written agreement

Hours: Approximately 20–30 hours per week during rotation weeks; availability for clarification and emergency backup during non‑rotation weeks

Schedule: Alternating Wednesday‑to‑Wednesday rotation with the second Community Care Coordinator

Contract Term: 6‑month independent contractor agreement, beginning fall 2026, with opportunity for a 6‑month extension confirmed in writing at month five

Structure: As an independent contractor, you are responsible for your own taxes and benefits

Leave: Unpaid; discussed collaboratively between the two Coordinators and approved in writing by the Executive Director

Compensation is tied to services rendered; no invoice is submitted for approved leave periods or for provisions not attended

Screening & Selection Process

Application review - cover letter and resume screened for qualifications and fit

Initial interview - assess alignment with role requirements and organizational values

Scenario‑based interview - explore approach to real situations, emotional intelligence, and boundaries

Reference checks - three professional references

Vulnerable Sector Check (VSC) - required for successful candidate

Training and onboarding period - 4–6 weeks of in‑person, virtual, and self‑directed study components with support from the Executive Director

Our Commitment to Diversity & Inclusion
MAiDHouse is committed to ensuring the value of diversity is upheld in everything we do for our clients, visitors, health care practitioners, contractors, volunteers, and the broader community.

MAiDHouse welcomes and supports all people, regardless of ability, age, gender, race, gender identity, sexual orientation, or beliefs.

MAiDHouse promotes the principles of and adheres to the tenets of the Ontario Human Rights Code and is an equal opportunity organization.

We thank all applicants for their interest. Only candidates selected for interviews will be contacted.

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📌 MAiDHouse | Community Care Coordinator - Toronto (Ontario)
🏢 MAiDHouse
📍 Ontario