Become the first point of contact for customers as a Customer Support Consultant at Dye & Durham. Handle inbound inquiries about our legal software, ensuring satisfaction and effective resolution.
This role requires managing a high volume of phone and email support requests. Your responsibilities will include providing guidance on platform usage, troubleshooting, and documenting all interactions using Zendesk. Work collaboratively to enhance client-facing resources and participate in continuous improvement initiatives to elevate service quality.
Key Responsibilities:
• Manage high-volume inbound phone and email support requests
• Guide customers on platform usage and troubleshooting issues
• Document interactions and resolutions accurately in Zendesk
• Escalate complex technical issues to the Team Lead
• Contribute to client-facing documentation and knowledge resources
Requirements:
• Solid communication skills and customer focus
• Basic troubleshooting and problem-solving abilities
• Experience with Zendesk or similar CRM systems (asset)
• Prior customer support or legal industry experience (asset)
• Proficiency in Microsoft Office
Bring your passion for customer service and contribute to client satisfaction at Dye & Durham.
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📌 Customer Support Consultant at Dye & Durham (British Columbia)
🏢 Dye & Durham
📍 British Columbia
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