Lead a dynamic Support team at AssistIQ focusing on customer satisfaction in healthcare solutions. Oversee technical support, ensuring timely and effective service for our customers.

As a Customer Support Manager, you will guide a dedicated team responsible for managing technical operations for AssistIQ's customers in the US and Canada. This role demands a robust focus on incident management and maintaining service-level agreements. You will collaborate closely with internal teams to optimize the support processes and enhance customer experiences.

Key Responsibilities:
• Manage daily support operations for US and Canadian clients
• Ensure timely response and resolution for support requests
• Develop and maintain escalation procedures for critical incidents




• Train and develop support personnel with performance reviews
• Implement tools that enhance support efficiency and experience

Requirements:
• 5+ years in customer support operations with technical leadership
• Robust knowledge of incident management and ticketing tools
• Excellent analytical and problem-solving abilities
• Experience with geographically distributed remote teams
• Familiarity with SaaS healthcare support is essential

Become a key player in improving customer interactions and technical support solutions at AssistIQ.
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📌 Customer Support Manager at AssistIQ (British Columbia)
🏢 AssistIQ
📍 British Columbia