Join our team as a Full time Desktop Support Technician in Alberta, Canada. The role demands expertise in desktop troubleshooting, remote support applications, and IT service management.

As a Desktop Support Technician, you will be responsible for providing technical support to users while working to resolve software and hardware issues effectively. Proficiency in technologies like Lotus Notes, Windows Server fundamentals, and desktop imaging is essential. The position requires a commitment to support hours and may involve early morning to evening shifts as needed.

Key Responsibilities:
• Troubleshoot desktop and laptop connectivity issues
• Implement software installation and application troubleshooting
• Manage remote support protocols for users




• Provide assistance for VPN connections and remote dial-in
• Support multifaceted devices, including printers and smartphones

Requirements:
• 1-2 years of experience in desktop support
• Proficient in Microsoft Office Suite and Windows OS
• Knowledge of ITIL practices and ticketing systems
• A+ certification is an advantage
• Strong communication and problem-solving skills

Contribute your expertise to a thriving team and gain valuable experience in the IT sector.
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📌 Full-Time Desktop Support Technician (Alberta)
🏢 Info-Ways
📍 Alberta