Empower citizen services as a Customer Service Agent with Serco Canada Inc. in Ontario! Engage with the public, manage driver licensing inquiries, and ensure quality service at DriveTest Centres.

Serco Canada Inc. seeks a Customer Service Agent responsible for interacting with applicants throughout the driver's licensing process. Your role includes assessing identities, scheduling road tests, and providing essential information. This position demands excellent organizational and judgment skills to ensure customer satisfaction.

Key Responsibilities:
• Evaluate applicants' eligibility for licensing requirements
• Provide assistance about all classes of licenses
• Conduct vision tests, photographs, and knowledge assessments




• Schedule and dispatch road tests efficiently
• Manage fee collections and maintain accurate records

Requirements:
• Minimum two years of customer service experience
• Valid Ontario Class G driver’s license
• Completion of Customer Service Agent training program
• Fluency in both French and English
• Understanding of the Highway Traffic Act and related regulations

Deliver top-notch service and support licensing efficiency at Serco Canada Inc.'s DriveTest Centres.
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📌 Customer Service Agent at Serco Canada (Ontario)
🏢 Serco
📍 Ontario