Become a Strategic Customer Coordinator with Midland Transport in Dieppe, NB, where you'll focus on building lasting relationships with key accounts and ensuring customer success.
This role places you at the forefront as the main contact for a portfolio of strategic customers. You will play a crucial role in delivering quality service while monitoring account status and handling escalations. Collaboration with internal teams is essential to meet customer needs and drive business initiatives.
Key Responsibilities:
• Take ownership of assigned customer accounts
• Identify potential issues through account monitoring
• Respond swiftly to customer inquiries and issues
• Support new account onboarding efforts
• Prepare and maintain comprehensive performance reports
Requirements:
• High School Diploma required; College Diploma a plus
• 2 to 5 years of experience in a call center
• Bilingual proficiency in English and French
• Solid problem-solving and analytical skills
• Familiarity with Microsoft Office required
Leverage your expertise to enrich customer relationships as a Strategic Customer Coordinator at Midland Transport.
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📌 Strategic Customer Coordinator at Midland Transport (New Brunswick)
🏢 Midland Transport
📍 New Brunswick
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