Shape the future of public service at BC Public Service as a Senior Customer Service Representative in Smithers, BC. Deliver key services both in-person and via phone to support the community effectively.

In this full-time, on-site position, you will lead a customer service team, emphasizing an empathetic and inclusive approach. Service delivery must be efficient and respectful, making your role essential in managing various client needs and expectations. Background in conflict resolution is a strong asset for this role.

Key Responsibilities:
• Manage team functions and service quality assurance
• Interact directly with clients through various channels
• Promote inclusion and respect within the team
• Handle conflict management with a focus on resolution
• Ensure services meet diverse community needs

Requirements:
• Completed Grade 12 education or equivalency
• Experience in team leadership and customer engagement
• Robust skills in data entry and MS Office
• Ability to maintain composure under pressure
• Willingness to support other locations as needed

Bring your expertise in customer care and leadership to join an inclusive team at BC Public Service.
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📌 Senior Customer Service Representative Opportunity (British Columbia)
🏢 British Columbia Public Service Careers
📍 British Columbia