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Division & Section: Toronto Shelter and Support Services Division, Program Support

Job Type & Duration: Full-Time, Temporary (12 months)

Salary Range: $46,455 – $77,455

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 24-Aug-2026 to 8-Sept-2026

Please Note: Candidates who previously applied to Job ID:63615 will not be reconsidered.

As a member of the People Services Unit for the Toronto Shelter and Support Services Division, you will provide administrative support in the delivery of high-quality Human Resources services.

Major Responsibilities:

Provides administrative support in Human Resource (HR) related activities such as organizational change requests, complement management maintenance, HR/payroll related forms, letters, reports, maintaining and archiving files, as well as creating/sending correspondence

Compiles, maintains, and tracks data from various internal sources and assists with analysis and forecasting to identify trends in divisional workforce statistical data (vacancies, workforce KPI's, etc.). Prepares summary reports and graphs for divisional management.

Supports recruitment activity related to hiring and divisional Expressions of Interests including scheduling and confirming interviews, securing interview rooms, preparing letters/forms, organizing, and printing materials/packages

Supports divisional training activities and associated administrative and logistical requirements(e.g. securing rooms, sending invitations/receiving confirmations, printing training materials, etc.)

Maintains and enhances divisional training registration and tracking system (ELI) and supports the development of online training

Coordinates the division's Police Reference Check Program by scheduling meetings with candidates, providing and explaining associated forms, verifying information,



maintaining PRC related records, undertaking audits, and upholding the confidentiality of candidate information

Receives, verifies and confirms receipt of internal divisional transfer requests

Edits, formats and prepares visual presentations, briefing materials and other related documentation

Supports the maintenance of the division's position complement/organizational structure and submits requests for staff for approval through SuccessFactors

Assists with the development of policies and procedures by conducting research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government

Responds/forwards inquiries from internal staff (divisional and other City staff), external stakeholders, and the public in a diplomatic and efficient manner. Maintains strict confidentiality of information and records

Works independently and within a team providing a range of administration, coordination and project support within tight timeframes

Retrieves information from various electronic systems and manual files and responds to employee and client inquires

Creates and maintains electronic and hardcopy files, spreadsheets, and databases; ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods

Performs specialized administrative duties to support the Manager

Key Qualifications:

Post-secondary education in a related discipline (i.e. Human Resources, Business Administration, etc.)



or an equivalent combination of education and experience.

Considerable experience providing Human Resources related administrative support to a team of professionals in a multi-disciplinary environment.

Considerable experience preparing reports, spreadsheets, correspondence and presentation material using Microsoft Office (i.e. MS Word, Excel, PowerPoint) and accessing information/reports using automated Payroll / HRIS systems (i.e. SAP, SuccessFactors).

Experience developing and implementing administrative work procedures and processes.

Knowledge of and ability to apply HR related policies, procedures, collective agreements, and employment legislation (i.e. Employment Standards Act, Human Rights Code, Occupational Health & Safety Act etc.).

Ability to exercise independent judgement and discretion in dealing with confidential operational matters.

Ability to take initiative and to plan, organize, and coordinate projects/assignments.8.

Ability to track and maintain complement reports.

Excellent organizational skills and attention to detail, with the ability to be versatile and work effectively within time constraints and competing priorities in a fast-paced environment.

Excellent research and problem-solving skills with the ability to compile and analyze data for management decision making.

Excellent customer service and interpersonal skills coupled with the ability to deal effectively with all levels of staff and the general public in a variety of situations.

Effective communication skills with the ability to draft correspondence and reports relating to divisional Human Resource matters.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

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📌 PEOPLE SERVICES ASSISTANT (Ontario)
🏢 City of Toronto
📍 Ontario