Drive IT operations at Pathway Communications as an IT Manager, overseeing service delivery and client growth in Markham, Ontario. Lead a multi-location team and ensure excellence in client experience.

The IT Manager is responsible for the entire service delivery lifecycle, managing 24/7 operations and fostering client success. You will spearhead client onboarding, oversee technical environments, and mentor your team to develop a high-performance culture. Moreover, the role emphasizes continuous improvement while maintaining rigorous compliance with service level agreements (SLAs).

Key Responsibilities:
• Manage 24/7 contact center and service desk operations
• Lead end-to-end onboarding and project delivery
• Oversee Windows Server and Microsoft 365 environments




• Mentor service desk teams and set transparent performance objectives
• Track delivery KPIs and generate reports for review

Requirements:
• Bachelor's degree in IT or Computer Science
• 5+ years in service delivery leadership
• Proven experience in contact center management
• Deep knowledge of ITIL principles
• ITIL certification and Azure experience

Utilize your technical expertise and leadership skills to enhance service delivery and client satisfaction at Pathway Communications.
#J-18808-Ljbffr

📌 IT Manager at Pathway Communications (Ontario)
🏢 Pathway Communications
📍 Ontario