Case Manager

Canadian Mental Health Association / CMHA Algoma

Sault Ste. Marie ON

full-time

Apply by August 28, 2026

Salary: $32.17 - $39.30/hr

Position Title: Case Manager

Classification: C

Reports To: Program Supervisor

Location: Sault Ste. Marie, Ontario

Position Status: Full Time x 2 positions

Salary: $32.17-39.30/hour, per Local 684 Collective Agreement

Union/Non-Union: Union, OPSEU/SEFPO Local 684

About CMHA Algoma
The Canadian Mental Health Association, Algoma Branch (CMHA Algoma) is a community-based mental health and addictions agency committed to improving the well‑being of individuals and families throughout the Algoma District. Guided by our mission, vision, and values of respect, integrity, and compassion, we deliver a broad range of programs and services to meet diverse community needs.

position summary
The Case Manager is responsible for the delivery of case management services to individuals experiencing mental illness disorders, intellectual disabilities and/or substance use disorders by assisting clients in connecting them to resources that can considerably improve the quality of their lives and increase their overall wellbeing. The position is community-based, requiring Case Managers to meet clients within their environments. The Case Manager is responsible for assessing clients’ needs and support systems; planning for crises and helping clients develop coping mechanisms; explaining these scenarios and their attendant concerns with compassion; and coordinating and monitoring of the client’s use of these services. The Case Manager carries out these responsibilities in accordance with the mission,



vision and values of CMHA Algoma, relevant legislation and regulations and organizational policies, to promote the delivery of efficient and high-quality services.

key responsibilities

Delivers case management services for individuals with reliable mental health conditions and/or substance use disorders as well as their significant others.

Specific areas of support may include the following based on individual needs: housing/home maintenance, food security, self-care, physical health, harm reduction, diagnosis and treatment, financial, transportation, legal, and varying daytime activities.

Qualifications
Education, Certification & Experience

A university degree in a Human Services related field

Current registration with OCSWSSW or a regulated body under the Regulated Health Professions Act, if eligible

Demonstrated knowledge of community resources and organizations

Certification in First Aid/CPR, mandatory

Certification in ASIST (or willing to obtain on own within 3 months)

Minimum three years experience in the fields of mental health and addictions with an emphasis in community-based services

Knowledge and experience in conducting bio-psychosocial assessments





Experience in the criminal justice system and knowledge of community resources

Knowledge, Skills And Abilities

Ability to work in partnership with clients

Extensive knowledge and understanding of the mental health and addictions services

Extensive knowledge of standardized screening and assessment tools

Extensive knowledge of community services, supports and resources

Ability to apply Recovery principles and empowerment-orientated philosophies and practices in work with clients

Demonstrated initiative, dependability, creativity, and attention to quality of work skills and abilities

Ability to demonstrate diplomacy and negotiation skills in client and system advocacy

Ability to make sound clinical judgments

Excellent organizational and time management skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Ability and flexibility to work independently and as part of a team

Excellent computer skills and competency in software applications used by the agency

Demonstrated ability to engage in reasonable self-care strategies that incorporate balancing work/life responsibilities

Excellent problem-solving and decision-making skills

Other

Acceptable Criminal Record Check and Vulnerable Sector Check upon hire and to be maintained throughout employment

Ability to provide effective client services in English and French, is preferred

Able to meet the essential physical requirements of the position including ability to sit for prolonged periods

Valid driver’s license, proof of insurance and access to a reliable vehicle

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📌 Case Manager(opens in a new tab) (Ontario)
🏢 Algoma Workforce Investment Corporation (AWIC)
📍 Ontario