Lead the front desk team at UBC's Conference & Accommodation department as a Front Desk Manager. This role requires exceptional customer service, team leadership, and the ability to handle high-pressure situations.

At UBC, the Front Desk Manager oversees daily operations of multiple front desks and manages up to ten customer service representatives in the winter and multiple residences in the summer. This role emphasizes staff training and adherence to high customer service standards. Candidates should be prepared to handle guest concerns, manage reservations, and coordinate effectively with various departments.

Key Responsibilities:
• Manage daily operations of front desks and staff
• Train and evaluate front desk team members




• Address guest inquiries and resolve conflicts
• Oversee guest reservation accuracy and billing
• Monitor room inventory and housekeeping needs

Requirements:
• Two-year diploma in Hotel Management or related field
• Minimum two years of relevant experience required
• Leadership experience preferred
• Robust judgment and communication skills
• Ability to work weekends and extended hours

Utilize your leadership and customer service skills to enhance guest experiences at UBC.
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📌 Front Desk Manager - UBC Hotel Operations (British Columbia)
🏢 The University of British Columbia
📍 British Columbia