Karbon is seeking an SMB Customer Success Manager to oversee a broad portfolio of SMB accounts, driving adoption and value while reducing churn. You will act as the primary contact for customers, coordinating with support and product teams to ensure satisfaction.
The role emphasizes strategic relationship management, data-driven insights, and proactive renewal planning across multiple accounts in a global, cloud-based SaaS setting. Excellent communication skills are essential.
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📌 Growth-Focused SMB Customer Success Manager (Quebec City)
🏢 Karbon
📍 Quebec City
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