Join Zendesk as a Principal Technical Program Manager to lead complex initiatives that shape customer experiences around the globe. Utilize your program management skills to streamline execution and enhance cross-functional collaboration.

In this pivotal role, you will manage key technical programs within Product Development, ensuring they align with strategic objectives and deliver measurable outcomes. Your expertise will drive effective governance, risk mitigation, and communication with senior leaders, ultimately enhancing project delivery and operational efficiency. You'll mentor peers while navigating complexities across different global teams, making your impact felt across EMEA, APAC, and AMER.

Key Responsibilities:
• Lead multiple concurrent technical programs with quality assurance
• Drive OKR delivery and ensure measurable progress




• Identify dependencies and friction points before they arise
• Establish governance forums and communication pathways
• Manage risks and change control proactively

Requirements:
• Experience in a software company with large-scale releases
• Robust knowledge of technical program management and agile tools
• Proven track record in risk assessment and mitigation
• Excellent facilitation and negotiation skills
• Ability to work across global programs effectively

Elevate your program management expertise at Zendesk and engage in innovative projects that make a difference.
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📌 Principal Technical Program Manager at Zendesk (Quebec City)
🏢 Zendesk
📍 Quebec City