Lead exceptional customer service as a Client Services Director at ALS across North America. Enhance client experience, manage teams, and ensure effective communication.

In this pivotal role, you will oversee the client service strategy for ALS, impacting customer engagement and retention in North America. You will develop initiatives that improve client interactions, manage a dedicated team, and maintain strong relationships with key stakeholders. Your focus will be on optimizing processes while ensuring timely resolution of client inquiries.

Key Responsibilities:
• Manage client service outreach including in office visits
• Develop strategies to improve client experience
• Standardize service protocols for consistent communication




• Oversee team performance and provide guidance
• Organize logistics and coordinate shipments

Requirements:
• University degree in Geological or Chemical Sciences
• 10 years of customer service management experience
• Strong written and verbal English communication
• Advanced MS Office skills
• Experience in mineral exploration or laboratory settings

Drive client satisfaction and foster brand loyalty at ALS by leading your team to success.
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📌 Client Services Director North America (British Columbia)
🏢 Alsglobal
📍 British Columbia