Elevate your career at Workday as a Customer Success Manager focused on AI-enabled products. Drive impactful customer outcomes while collaborating with innovative teams in a hybrid work setting.

As a Customer Success Manager specializing in AI solutions, you'll combine your expertise in customer engagement with a deep understanding of AI technologies. This role is pivotal in defining the future of Customer Success by translating product capabilities into meaningful practices that resonate with enterprise clients. You'll leverage strong analytical skills and collaboration to ensure customers achieve measurable outcomes.

Key Responsibilities:
• Partner with teams to define success metrics for AI products
• Develop success plans connecting AI capabilities to business objectives




• Analyze product data to assess adoption and value realization
• Facilitate customer optimization of existing use cases
• Document clear business outcomes to support AI budget justification

Requirements:
• Minimum 7 years in Customer Success or Consulting
• Experience with enterprise customers and senior stakeholders
• Proven AI literacy and familiarity with emerging SaaS products
• Strong skills in designing customer journeys and playbooks
• Experience using analytics to drive customer engagement

Harness your customer success expertise while driving AI innovation with Workday to inspire brighter workdays.
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📌 Customer Success Manager for AI Solutions (British Columbia)
🏢 Workday
📍 British Columbia