Virtual Engagement Associate Inizio Engage is seeking an energetic and customer-focused Virtual Engagement Associate to join our team. In this role, you will engage healthcare professionals and healthcare facilities through outbound calls to deliver approved program information on behalf of our client. You will build professional relationships, provide exceptional customer service, accurately document interactions, and support program objectives through consistent, high-quality outreach. The ideal candidate is a strong communicator, has a collaborative mindset, and a commitment to achieving performance goals while maintaining the highest standards of quality and compliance.
Reporting to: Business Manager, Commercial Services
Location: 100% remote
Contract length: 4-months
Key Objectives Engage healthcare professionals (HCPs), clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client.
Consistently achieve or exceed program KPIs and performance objectives as communicated by the direct manager.
Build rapport and foster positive customer relationships through skilled, high-quality interactions.
Accurately document and submit daily call activity and required customer information in the Client Relationship Management (CRM) system.
Respond to customer inquiries promptly and professionally.
Maintain a collaborative and professional team environment through effective communication and partnership with colleagues.
Actively participate in team meetings, department meetings, and training programs.
Participate professionally in all client-sponsored training sessions and educational activities as required.
Demonstrate and uphold Inizio Engage's values in all interactions and activities.




Job Holder Specification Strong oral and written communication skills
College or Bachelor's degree preferred.
Energetic, self-motivated and strong interpersonal skills.
Ability to collaborate with internal and external business stakeholders.
Able to prioritize and plan assign target list coverage.
Professionalism, autonomous and team player.
Excellent customer service and patient centric focused.
Tech and digital savvy, proficient in Microsoft Office.
Fluently bilingual French and English (oral and written) (if interacting with HCPs in Quebec).
Salary Range 50k to 55k + bonus
About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
We are dedicated to building a diverse, inclusive,



and authentic workplace.
Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.
Inizio Engage est un partenaire stratégique, commercial et créatif spécialisé dans les soins de santé. Notre personnel passionné et international ajoute à l'expertise locale et à la diversité des compétences des données, la science et la technologie pour fournir des solutions d'engagement sur mesure qui aident les clients à réimaginer la façon dont ils s'engagent avec leurs patients, les payeurs, les personnes et les fournisseurs afin d'améliorer les résultats des traitements. C'est pourquoi, chez Inizio Engage, nous avons rassemblé un groupe de plus de 7 000 experts, travaillant dans plus de 20 pays. Une équipe passionnée et diversifiée, avec une portée mondiale et des connaissances locales. Ensemble, nous nous associons à nos clients pour remettre en question les idées reçues afin de permettre aux gens de prendre de meilleures décisions en matière de santé et d'améliorer les résultats des traitements dans le monde entier.

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📌 Virtual Engagement Associate (Western Canada) (Alberta)
🏢 Inizio Engage
📍 Alberta