Company Overview Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.
We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.
We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
Temps Plein .
Job Details Ce rôle est en support de Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.
Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.
Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.
Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.
Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.
Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations,



and issue resolution practices through day-to-day coaching.
Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.
Responsibilities Knowledge of Pharmacovigilance industry including up to date knowledge of; pharmacovigilance guidelines of Health Canada, US FDA, EMEA and ICH; Adaptability to change and to learn new skills as required; Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset; English/French bilingual required for this posting.
Skills and Knowledge Strong analytical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal skills
Effective organizational skills; ability to multitask
Superior, proven attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently
Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs)
Good internet required for remote work
Education Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred.
1-3 years experience in Medical Information, Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields; Work Experience: 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required.
Certifications Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred.
Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred.
Advantages Nous offrons une rémunération,



des avantages et des ressources qui favorisent une culture hautement inclusive et soutiennent la capacité des membres de notre équipe à vivre avec un objectif chaque jour. En plus des offres traditionnelles telles que les soins médicaux, dentaires et de la vue, nous fournissons également une gamme complète d'avantages qui se concentrent sur les aspects physiques, émotionnels, financiers et sociaux du bien-être. Cela comprend le soutien aux familles qui travaillent, qui peut inclure la prise en charge des personnes dépendantes, l'aide à l'adoption, la couverture de l'infertilité, le soutien à la constitution d'une famille, les solutions de santé comportementale, le congé parental rémunéré et le congé rémunéré pour les aidants.
soins médicaux, dentaires et de la vue
soutien aux familles qui travaillent
prise en charge des personnes dépendantes
aide à l'adoption
couverture de l'infertilité
soutien à la constitution d'une famille
solutions de santé comportementale
congé parental rémunéré
congé rémunéré pour les aidants
Equal Opportunity Cencora s'engage à offrir l'égalité des chances en matière d'emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité sexuelle, d'information génétique, d'origine nationale, d'âge, de handicap, de statut de vétéran ou d'appartenance à toute autre classe protégée par la loi fédérale, nationale ou locale. Le succès continu de l'entreprise dépend de l'utilisation complète et efficace de personnes qualifiées. Par conséquent, le harcèlement est interdit et toutes les questions liées au recrutement, à la formation, à la rémunération, aux avantages, aux promotions et aux transferts respectent les principes d'égalité des chances et sont non discriminatoires.
Cencora s'engage à fournir des aménagements raisonnables aux personnes handicapées au cours du processus d'embauche, conformément aux exigences légales. Si vous souhaitez demander un aménagement dans le cadre de votre recherche d'emploi, veuillez appeler le (phone hidden) ou envoyer un courriel à [email protected]. Nous déterminerons les aménagements à apporter en fonction de chaque demande. Les messages et les courriels concernant autre chose que des demandes d'adaptation ne seront pas retournés.
Salary Salary Range* $43,466 CAD - 77,044 CAD
Affiliated Companies Affiliated Companies: Innomar Strategies

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