Take on a strategic leadership role as a Senior Manager in Client Experience & Commercial Support at National Bank, focusing on elevating client experiences across Western Canada. Drive operational excellence through effective team performance and innovative support models.

In this pivotal position within the Client Experience and Commercial Client Support team, you will lead a dedicated group of Account Representatives. Your aim will be to transform the support model to meet the evolving needs of Commercial Banking clients while ensuring exceptional service quality across Alberta and the Prairies. Engage closely with regional leaders and frontline teams to foster collaboration and streamline processes.

Key Responsibilities:
• Lead and develop the Account Representatives team




• Evolve capabilities and roles for client-focused support
• Coach frontline leaders in talent development
• Drive operational efficiency and service quality
• Enhance the overall client and banking partner experience

Requirements:
• Bachelor’s degree or equivalent experience in banking
• Significant team leadership experience
• Strong understanding of Commercial Banking
• Proven performance management skills
• Excellent communication and influence abilities

Embrace a leadership prospect that emphasizes client focus, operational success, and team collaboration at National Bank.
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📌 Strategic Senior Manager Client Experience (Alberta)
🏢 National Bank of Canada
📍 Alberta