Healthcare Professional Specialist Job Details | Scotiabank
Sault Ste. Marie ON

full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsibilities

Involvement in industry events and relationships with local Professionals

Centers of Influence (COI's) serving the segment

Internal Retail and other Scotiabank Partners

Skilled Associations with a footprint in the local market

Asset, deposit and revenue growth

Business development activities

Retention and referral goals

Other objectives related to customer service, operational effectiveness and personal development

Is this role right for you? In this role, you will:

Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used

Provide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their business

Develop and maintain business relationships with COI's including influential customers, and internal/external referral sources

Respond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service provided

Take steps to recover customer relationships, when required

Plan and complete relationship building activities that would create sales opportunities

Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets

Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminars

Discover business and personal banking needs/preferences on both sides of the customer's balance sheet

Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer

Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers

Respond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable

Negotiate compensation for financial products and services,



as applicable and in accordance with Bank policies

Provide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan

Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals

Complete detailed credit reviews in a timely and sufficient manner

Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes

Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization

Identify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss

Develop an understanding of the branch financial and non-financial goals and how to contribute to them

Negotiating aggressive yet achievable financial and non-financial goals

Participate in team meetings, skill-building sessions and one-on-one coaching sessions

Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity.

Comply with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Champion a high performance environment and contributes to an inclusive work environment

Skills




Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Post-secondary education in accounting, finance, business law, and economics, or equivalent work experience

Proven expertise in the healthcare and professional segment within designated marketplace

Expert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators, as well as related internal software and technology platforms for Small Business including ACE and GRM, Sales Builder, Intralink, etc.

Thorough knowledge of applicable risk management policies and processes, and legal and security documentation for small business products

Experience with interviewing, solicitation, marketing and business development techniques

Thorough knowledge of applicable branch procedures, processes and workflows, small business legal structures, life cycles and owner characteristic, and business financial statements within the healthcare and professional segments

Working knowledge of the features and benefits of retail products and services (i.e. Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions, etc.)

Knowledge of competitor offerings and alternate sources of financing

Knowledge of economic conditions and political events affecting businesses, especially in the professional and healthcare segment

The ability to build and maintain key relationships, influence and persuade others, tactical planning, implementation and organization skills

A high degree of flexibility in order to adapt to a wide variety of tasks and functions, including being mobile to the district you are supporting to meet with customers and related COI's

Location

Canada : Ontario : Sault Ste Marie

Canada : Ontario : Bracebridge

Canada : Ontario : North Bay

Canada : Ontario : Sudbury

Canada : Ontario : Thunder Bay

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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