Elevate your career as a Hyland OnBase Support Engineer with Tata Consultancy Services (TCS). This role focuses on supporting critical technology systems while ensuring excellent service delivery in incidents and integrations.

As a key member of the team, you will leverage deep expertise in Hyland OnBase, enterprise application architecture, and integration technologies. Your responsibilities include managing L3 incidents, conducting root cause analysis, and implementing enhancements for system performance and scalability. Contribute to TCS's commitment to innovation in a energetic work environment.

Key Responsibilities:
• Resolve L3 incidents escalated from L2 teams
• Lead root cause analysis and implement permanent fixes




• Design and implement OnBase configurations and improvements
• Monitor and support performance tuning and scalability
• Guide L1/L2 teams to reduce incident backlog

Requirements:
• Expertise in Hyland OnBase and integration technologies
• Experience in incident, problem, and change management
• Background in Insurance or Financial Services
• Proven performance tuning and system scalability skills
• Strong understanding of ITIL methodologies

Bring your technical skills in OnBase support and incident management to TCS and help optimize client solutions.
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📌 Hyland OnBase Support Engineer at TCS (Ontario)
🏢 TATA Consultancy Services
📍 Ontario