Elevate community service as the Team Lead for Customer Communications at BayCare in Tampa, FL. Drive strategic programs and enhance customer interaction in a full-time role.
BayCare is looking for a passionate Team Lead to oversee Customer Communications Specialists. This full time position entails evaluating, developing, and implementing strategies that align with departmental goals. You will collaborate closely with the Supervisor, enabling exceptional service delivery across our community-focused organization.
Key Responsibilities:
• Develop and implement Customer Communication's strategies
• Support projects that align with departmental goals
• Evaluate performance and foster team development
• Collaborate with cross-functional departments
• Ensure staff coverage in a 24/7 environment
Requirements:
• 6 years of Customer Service experience required
• 2 years in Contact Center or Medical Concierge roles
• 1 year in a supervisory position
• High School Diploma or equivalent mandatory
• Preferred: Experience with NICE Suite
Bring your leadership and customer service expertise to BayCare’s Customer Communications team in Tampa.
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📌 Team Lead in Customer Communications Tampa (Newfoundland and Labrador)
🏢 BayCare Health System
📍 Newfoundland and Labrador
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