Elevate customer satisfaction as a Technical Support Specialist in a hybrid setup! You'll provide critical technical assistance for HVAC systems to our clients in commercial and residential sectors.

This Product Support Specialist II position requires hands-on HVAC experience with boilers, heat pumps, and more. You will tackle diagnostics and offer resolutions for post-sale issues, ensuring that customer concerns are addressed efficiently. Your communication skills will be essential in guiding clients to solutions while managing technical inquiries via phone and email.

Key Responsibilities:
• Provide technical assistance for installations and repairs
• Troubleshoot errors using phone and email communication




• Support customers with warranty interpretations
• Arrange returns for defective items for repair or replacement
• Document resolutions and track requests through CRM

Requirements:
• Hands-on experience in HVAC or mechanical troubleshooting
• Prior remote technical support experience
• Excellent communication and problem-solving skills
• Proficiency in CRM and MS Office
• Ability to manage time effectively across tickets

Make your mark in customer service while solving technical issues in the HVAC field.
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📌 Technical Support Specialist Hybrid Role (British Columbia)
🏢 IBC Technologies Canada
📍 British Columbia