Drive customer success as the Manager of Customer Experience with TD Canada Trust in New Liskeard, Ontario. Your leadership will ensure seamless service and create lasting customer relationships.
As a pivotal member of the TD team, you will mentor staff in providing outstanding customer service and compliance adherence. This role involves working closely with various teams to ensure customers receive tailored solutions while overseeing operations effectively. Your influence will guide the team's success and enhance the overall branch environment.
Key Responsibilities:
• Mentor and develop high-performing customer service teams
• Maintain compliance with operational policies and scheduling
• Collaborate with partners to cater to customer needs
• Resolve customer complaints efficiently and effectively
• Oversee branch administrative duties and operations
Requirements:
• Bachelor’s degree or over 3 years of experience
• Familiarity with banking solutions and operations
• Proficient in MS Office and related tools
• Diplomatic and tactful communicator
• Robust organizational and planning skills
Utilize your leadership skills to improve the customer experience at TD Canada Trust and help shape the future of banking.
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