Elevate customer service technology as a Software Development Manager at Amazon in Toronto. Lead teams to develop cutting-edge tools for Customer Service Associates.

In the Contact Handling Experience (CHEX) team, you will manage an engineering team dedicated to building effective solutions that transform customer interactions. This role combines leadership, technical expertise, and project management to ensure the delivery of tools that meet customer needs effectively and efficiently. Supporting a culture of continuous improvement is key to this position.

Key Responsibilities:
• Supervise a top-tier development team
• Oversee software life-cycle management
• Develop and communicate project roadmaps
• Report on system performance metrics
• Encourage engineering improvement through mentorship

Requirements:
• Minimum 3 years of engineering management
• Minimum 7 years in engineering roles
• Experience with system architecture and design
• Knowledge of development life cycle processes
• Experience working with product management teams

Contribute to Amazon's mission of customer-centric service with your expert software management skills.
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📌 Amazon Software Development Manager Role (Ontario)
🏢 Amazon
📍 Ontario