Drive innovation as Marqeta's Lead Product Manager for Customer Experience & Support Operations, focusing on AI integration and enhancing enterprise applications remotely from Canada.

In this influential role, you will shape the strategy and development of key enterprise tools that optimize customer and business operations. Your expertise in product management will drive enhancements in cardholder servicing, identity management, and contact center solutions, making a tangible impact on user experiences. Collaboration with cross-functional teams will be essential to deliver solutions that are scalable, secure, and user-friendly.

Key Responsibilities:
• Champion the customer voice in product roadmap decisions
• Partner with Customer Support Operations to understand user needs




• Own vision and roadmap for enterprise applications
• Lead Scrum teams through the ideation and launch process
• Identify opportunities for AI-driven automation

Requirements:
• 7+ years of product management experience
• Proven track record of shipping impactful products
• Solid problem-solving skills with customer empathy
• Experience in agile product development
• Excellent communication with technical and non-technical teams

Elevate the customer experience at Marqeta by innovating enterprise applications and integrating AI-driven solutions.
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📌 Lead Product Manager at Marqeta (British Columbia)
🏢 Marqeta
📍 British Columbia