Job title: Customer Service Representative — Inside Sales

We're on the hunt for a Customer Service Representative/ Order desk with Inside Sales experience who can juggle the order desk, charm customers over the phone, and close smart sales without missing a beat. You'll lean on your customer service and inside sales background to troubleshoot issues, process orders, and nail upselling through suggestive and solution selling. No scripts, no robotic talk — just real conversations that leave customers happy and the business thriving. If you love fast-paced days, genuine connections, and the thrill of a well-timed product recommendation, grab this spot. Bring your experience, your hustle, and your personality — we'll handle the rest.

TalentWorld is recruiting a Customer Service Representative — Inside Sales in Winnipeg, Manitoba (Transcona Area) for one of our partners.

What’s In It For You

Competitive Salary: Starting at $48,000–$50,000 per year, negotiable based on experience and qualifications.

Paid Vacation: 2 weeks of paid vacation after the first year.

Health & Dental Benefits: Comprehensive medical and dental benefits.

Training & Development: Training provided to support your professional growth and skill development.

Employment Type: Permanent, full-time position.

Free In office Parking: Convenient parking available at the workplace.

Responsibilities

Serve as the primary contact for customer inquiries via phone and email, delivering prompt, professional support

Troubleshoot complaints and provide effective solutions or alternatives

Identify upselling and cross-selling opportunities to enhance customer satisfaction and drive revenue

Act as an inside sales representative by recommending relevant upgrades and new products based on customer needs

Accurately enter and update customer records, transactions, and sales activity in internal systems

Process customer orders efficiently and ensure timely fulfillment





Maintain excellent phone etiquette, active listening, and clear communication at all times

Collaborate with team members to ensure seamless service delivery and smooth handoffs

Support sales goals by converting service interactions into revenue opportunities

Stay current on product offerings and promotions to provide accurate, relevant recommendations

Qualifications

Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience will be considered.

2–4 years of experience in customer service, inside sales, or a similar client-facing role

Proven track record in upselling, cross-selling, or meeting sales targets within a service environment

Strong proficiency in CRM and ERP systems; familiarity with Sage or similar software is highly preferred

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating internal order-processing platforms

Familiarity with ticketing systems such as Zendesk or Salesforce Service Cloud, EDI platforms, or shipping software is considered an asset.

Must be available to work Monday to Friday, onsite from 8:00 AM to 4:30 PM.

Must be able to successfully pass a background check.

Must be able to provide two professional references.

Must be available to start immediately; immediate availability is considered a strong asset.

Reliable personal transportation is considered a strong asset.

A valid Class 5 driver's license is required.

Employment Details

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Location: Winnipeg, Manitoba — Transcona area

Employment Type: Permanent, full-time

Work Arrangement: Fully onsite

Interested in Customer Service Representative — Inside Sales role in Winnipeg, Manitoba (Transcona Area)?

This position is an active position with one of our client organizations.

Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.

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📌 Customer Service Representative — Inside Sales (Manitoba)
🏢 TalentWorld
📍 Manitoba