Elevate your customer service skills with Propel as a Payment Solutions Advisor. This role emphasizes strong communication and professionalism while managing a high volume of inquiries in a dynamic fintech environment.
Propel is seeking a dedicated advisor to manage inbound and outbound customer interactions. You'll utilize web-based applications and provide solutions to rehabilitation of customer accounts. Strong work ethic, attention to detail, and a customer-service mindset are crucial in this fast-paced role. Spanish language skills will give you an advantage as you build customer confidence and foster relationships.
Key Responsibilities:
• Respond to inquiries across multiple communication channels
• Use applications for customer investigation and verification
• Answer and clarify customer questions promptly
• Rehabilitate accounts in arrears with empathy
• Follow up on non-responsive accounts to ensure resolution
Requirements:
• Robust work ethic and customer service orientation
• Ability to manage large call volumes efficiently
• Excellent communication skills, Spanish preferred
• Detail-oriented with a professional demeanor
• Previous call center experience is an asset
Become a key player in helping underserved consumers access credit with Propel.
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