Lead the global complaint vigilance at Kenvue, focusing on regulatory compliance and system improvements. This hybrid role demands advanced skills in complaint management and team leadership.
Kenvue is seeking a Senior Manager for Complaint Vigilance to create and manage robust frameworks for global complaint handling. With 8-10 years of experience in complaint management, you will enhance complaint systems and mentor a high-performing team. Your role will require strategic leadership, effective communication, and innovation, ensuring compliance across all product lines.
Key Responsibilities:
• Design and implement frameworks for complaint handling
• Drive continuous improvement in complaint processing
• Develop metrics and AI-driven tools for trend monitoring
• Lead and inspire a cross-functional complaint management team
• Collaborate with regulatory authorities and quality teams
Requirements:
• Bachelor's degree in a relevant field required
• 8-10 years in complaint management or quality assurance
• Proven expertise in customer complaint systems
• Solid leadership and team management experience
• Excellent verbal and written communication skills
Elevate Kenvue’s complaint vigilance while driving innovation and compliance in customer service.
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