Join Systematix as a Deskside Support Analyst in Concord, Ontario, providing hands-on Level 2 IT support across Windows and Apple environments. Leverage your troubleshooting skills in hardware and software issues to enhance user experience.

This vital role involves directly resolving problems related to desktops, laptops, and peripherals in a mixed IT environment. With 3-5+ years of experience in Level 2 support, you will handle installations, configurations, and imaging of devices. Collaborating with different IT teams, you play a key role in maintaining service levels and minimizing disruptions to the business.

Key Responsibilities:
• Diagnose and resolve hardware and software issues
• Install and configure Windows PCs and Apple Macs
• Image, configure,



and deploy desktops and laptops
• Support Microsoft 365 applications, including Teams
• Manage workstation moves and recent-user setups

Requirements:
• 3–5+ years of Level 2 IT support experience
• Strong troubleshooting skills with Windows and macOS
• Experience with imaging and configuration
• Proficiency in Microsoft 365/Office applications
• Ability to handle multiple issues and escalate when needed

Utilize your expertise in IT support and troubleshooting to optimize user experience at Systematix.
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📌 Deskside Support Analyst at Systematix (Ontario)
🏢 Systematix
📍 Ontario