Become the voice of TD as an Overnight Contact Center Representative in Markham, Ontario. Provide exceptional support and problem-solving for inbound customer inquiries while delivering trusted advice.
This full time role requires engaging with TD customers to address account inquiries and recommend appropriate products. You will excel in legendary customer service through empathy and efficient problem-solving skills. The position involves 37.5 hours per week, with flexibility to work overnight shifts across various days.
Key Responsibilities:
• Deliver exceptional customer service through friendly support
• Resolve inquiries swiftly at first point of contact
• Meet performance goals for customer experience surveys
• Participate actively in training and coaching sessions
• Navigate multiple systems efficiently while multitasking
Requirements:
• High School Diploma or equivalent required
• Fluent in English; French proficiency is a plus
• Strong listening skills with customer service experience
• Ability to multitask in a digital environment
• Integrity when handling sensitive customer information
Support TD's mission of remarkable client experiences while growing your banking career in Markham.
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