Senior ITSM & Process Improvement Analyst (Newfoundland and Labrador)

Senior ITSM & Process Improvement Analyst (Newfoundland and Labrador)

28 Aug
|
Affinity
|
Newfoundland and Labrador

28 Aug

Affinity

Newfoundland and Labrador

Affinity Group is seeking a Senior Business Analyst to lead the business analysis and requirements elicitation for replacing the ITSM solution. The role collaborates with business and technical stakeholders to document current-state processes, define future-state needs, and support evaluation and selection of a recent platform.
You will craft BRDs, functional and non-functional requirements, user stories, and acceptance criteria, and drive workshops with service desks and IT operations while

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📌 Senior ITSM & Process Improvement Analyst (Newfoundland and Labrador)
🏢 Affinity
📍 Newfoundland and Labrador

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