Become a leader in financial wellbeing as Senior Head of Guidance & Education Operations with MaPS. Launch creative services that enhance financial education nationwide.

This influential role at the forefront of MaPS will focus on improving financial education and guidance services for the UK. Your leadership will be crucial in refining operational models while ensuring a customer-focused approach. You'll translate strategic aims into actionable plans, managing service delivery efficiently and effectively.

Key Responsibilities:
• Supervise enhancement of financial guidance services
• Implement new customer support learning initiatives
• Monitor performance and drive quality improvements
• Collaborate with stakeholders for better service delivery
• Use data insights to inform operational strategies

Requirements:
• Deep expertise in managing complex operations
• Experience in service delivery at a national level
• Strong background in customer engagement strategies
• Proven ability to manage supplier contracts
• Passion for fostering a performance-driven culture

Lead transformative changes in financial education across the UK with MaPS.
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📌 Senior Head of Financial Guidance Operations (Ontario)
🏢 Guardian Jobs
📍 Ontario