Job Description
Casino Ajax is seeking a Full-time Dual Surveillance Supervisor! Under the general direction of the Surveillance Manager or designate, this position is responsible for daily on-going monitoring and observation of Casino operations, while ensuring the security and integrity of Casino assets, staff and guests. The ideal candidate is an energetic professional with proven knowledge, skills and abilities to govern over a high paced, pressured filled environment. You will be accountable for the staff, assigning duties, briefing/monitoring of employees and overseeing occurrences as they develop. policies and procedures while contributing to a safe and welcoming work environment for all employees.

Skills

Supervising, managing and delegating Surveillance Operators daily tasks, duties and maintain awareness of all gaming operations at all times

Communicates effectively and interacts with internal and external customers while delivering exceptional customer service

Must be reliable, diligent and maintain a high level of integrity

Safeguard confidential information and prevents its improper disclosure or use

Investigate, report and document all irregular, unusual, suspicious, or illegal activities

Maintains and verifies logs, enter information into trackers and timesheets, prepares and verifies departmental reports

Monitors, documents and reports violations, unauthorized access, large cash/cash equivalent transactions, trespassed and self-excluded guests (not limited to)

Stores records securely for evidence purposes





Monitors and reports on the conditions of Surveillance facilities and equipment; performs preventative maintenance on equipment as required

Provides training and coaching to all new team members

Assist the management team with projects as needed

Ensures health and safety directives are followed and other statutory regulations

Performs other duties as directed by Surveillance Manager or designate

Ensures compliance with Alcohol and Gaming Commission regulations and applicable laws and policies

Knowledge of Table Games and gaming industry considered an asset

Ability to work all shifts (This includes evenings, weekends, and holidays)

Responsible for the supervision and performance management of Surveillance Operators.

Qualifications

Secondary School diploma, with preference to graduates with a post-secondary education in Law and Security or Criminology

A minimum of 1 (one) or more years of Surveillance / Security related fields or gaming related positions, with preference to Supervisory experience of 1 (one) or more years

Strong leadership, analytical, observational, organizational, and interpersonal skills

Exceptional verbal and written communication skills

Proactive and solution-oriented skills with strong problem-solving, and conflict resolutions skills





Knowledge of computer applications – MS Word, Excel, Access, Power Point

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

The ability to obtain registration as a category 1 Gaming Assistant (license) with the Alcohol and Gaming Commission of Ontario

Bilingual (English/French) is an asset but not required

Perform other duties as assigned

Work Hours & Schedule
Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Equal Opportunity
Excellent Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial Intelligence Statement
Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

Additional Information
Minimum Rate (CAD $) | Minimum Salary (CAD $): 27.25
Job Rate (CAD $) | Midpoint Salary (CAD $): 31.63
Maximum Rate (CAD $) | Maximum Salary (CAD $): 31.63
Existing Vacancy: Yes

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📌 Dual Surveillance Supervisor (Full-time) - Ajax (Ontario)
🏢 Great Canadian Entertainment
📍 Ontario