IFS Assyst Implementation / Integration Specialist
Location:
Security Requirement:
Active Government of Canada SECRET Clearance (Mandatory)
Overview
We are currently looking for two (2) IFS Assyst Implementation / Integration Specialists to support a federal defence-sector initiative in the National Capital Region.

This is a 24-week contract starting as soon as possible (end of September or later).

The successful resources will support the development, enhancement, maintenance, and ongoing operation of a large-scale IT Service Management (ITSM) environment, including Configuration Management Database (CMDB) capabilities, service management modernization initiatives, system integrations, and application lifecycle support within classified environments.

Project Background
The project supports a mission-critical communications and operations setting within the Canadian defence sector.

The existing solution is built on IFS Assyst v11.3 and incorporates multiple integrated technologies, including:

IFS Assyst IT Service Management (ITSM)

BIRT reporting

XML/PDF forms

Kerberos-based authentication

Custom integrations and administration tools

The team is responsible for maintaining and enhancing both designated and classified environments while supporting ongoing service improvements, approved system enhancements, infrastructure modernization initiatives, and future ITSM platform transition activities.

Work Location & Conditions
The resource will:

Work primarily on-site within a secure federal facility in Ottawa West

Support both designated and classified (SECRET) environments





Collaborate closely with application managers, technical teams, business stakeholders, and ITSM support personnel

Participate in release planning, integration activities, testing, deployment, documentation, and knowledge transfer activities

Key Responsibilities

Design, configure, build, document, test, and release IFS Assyst solutions and enhancements

Support integration activities between IFS Assyst and enterprise systems

Develop and maintain technical documentation, including:

Interface specifications

Build documentation

Operational procedures

Release documentation

Support CMDB implementation, administration, and data migration activities

Plan and execute major and minor software releases

Support application maintenance and in-service support activities

Perform business and systems analysis related to ITSM processes

Analyze business requirements and recommend ITSM solutions

Develop process improvements and implementation action plans

Conduct impact assessments for technology changes

Support database optimization, troubleshooting, and performance monitoring

Participate in service modernization and IT service improvement initiatives





Assist with migration activities to future ITSM platforms

Deliver knowledge transfer, training sessions, briefings, and technical workshops as required

Mandatory Requirements
MT.1 – Implementation / Integration Specialist Experience
Must demonstrate a minimum of five (5) years of experience within the last ten (10) years as an Implementation / Integration Specialist, including experience in all of the following:

Authoring and maintaining project documentation

Planning and implementing software systems

Managing IT Service Management (ITSM) data integrations

MT.2 – IFS Assyst Experience
Must demonstrate a minimum of five (5) years of experience within the last ten (10) years designing, configuring, building, documenting, and releasing Axios Assyst / IFS Assyst .

Experience must have been gained within a large-scale, complex environment supporting more than 50,000 users .

MT.3 – Security Clearance
Must currently hold an active Government of Canada SECRET security clearance .

Desired Qualifications
The ideal candidate will possess experience with one or more of the following:

IT Service Management (ITSM)

ITIL-based environments

Liferay

BIRT reporting

Data migration and transformation

Release and change management

Systems analysis

Database administration and optimization

Defence or Government of Canada environments

Only candidates meeting the mandatory requirements will be contacted.

Robertson is an equal opportunity employer committed to diversity and inclusion.

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📌 IFS Assyst Implementation / Integration Specialist (Quebec City)
🏢 RobertsonLtd.
📍 Quebec City