Drive enterprise renewals with Trilogy as a Senior Customer Success Manager. Engage with high-value clients, optimize AI-driven sales processes, and secure long-term contracts.

This hands-on position focuses on managing the renewals pipeline for enterprise accounts. You will engage directly with decision-makers, overcoming objections and enhancing retention strategies. At Trilogy, you'll refine AI tools to maximize sales efficiency, all while being part of a rapid-moving, innovative team.

Key Responsibilities:
• Lead high-level discussions with key customers
• Own the renewal process for enterprise clients
• Create and improve B2B renewals playbooks
• Drive contract negotiations and minimize churn
• Utilize AI-driven insights to enhance strategies

Requirements:
• 8+ years in CSM or account management
• Proven track record in managing renewals worth $100K+
• Fluent in English, both verbal and written
• Experience with AI tools in a professional context
• Availability during U.S. business hours

Leverage your expertise in enterprise renewals and AI strategies to excel in a stable role at Trilogy.
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📌 Customer Success Manager at Trilogy Remote (British Columbia)
🏢 Crossover
📍 British Columbia