Contribute to Enercare’s success as a Senior Business Process Analyst in Markham, focusing on product management and operational improvements. Leverage customer insights for effective solutions.

In this role, you'll analyze business processes, support product strategy development, and enhance customer experiences. Collaborating with teams across Marketing, Sales, and IT, you will identify opportunities for growth and drive initiatives that align with company objectives. Your expertise in process mapping and data analysis will take functional efficiency to current heights.

Key Responsibilities:
• Facilitate executive presentations and stakeholder discussions
• Lead initiatives for process efficiency and customer satisfaction




• Conduct detailed customer journey mapping
• Develop reporting and dashboards for performance metrics
• Present findings to leadership teams with actionable insights

Requirements:
• BBA or similar degree required
• 10+ years of business process experience
• Expertise in product lifecycle management
• Advanced proficiency in analytical tools and methodologies
• Strong communication and influencing skills

Bring your analytical prowess and process improvement skills to enhance service delivery at Enercare.
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📌 Enercare Senior Process Analyst Role (Ontario)
🏢 Enercare
📍 Ontario