Lead customer service excellence as a Customer Experience Lead at Scotiabank’s Burlington branch. Guide your team, build strong client relationships, and manage branch operations for optimal service delivery.

As a Customer Experience Lead, you will oversee a high-performing team of Customer Experience Associates and Senior Customer Experience Associates. Your role includes fostering a culture of excellence while prioritizing customer needs and financial goals. You will take charge of customer escalations and enhance the branch's success through creative service strategies.

Key Responsibilities:
• Oversee team management and coaching of associates
• Foster strong relationships and uphold excellent service standards




• Act as Officer in Charge for managing branch situations
• Identify and implement customer experience improvements
• Lead change management initiatives for new policies

Requirements:
• Strong leadership and coaching experience
• Proven team management skills
• Flexible work availability
• Previous banking experience preferred
• Proficient in digital banking technologies

Bring exceptional leadership and a customer-first approach to Scotiabank in Burlington.
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📌 Customer Experience Lead at Scotiabank (Ontario)
🏢 Scotiabank
📍 Ontario