Hybrid Customer Service Operations Lead (Ontario)

Hybrid Customer Service Operations Lead (Ontario)

28 Aug
|
Professional Engineers Ontario
|
Ontario

28 Aug

Professional Engineers Ontario

Ontario

Qualified Engineers Ontario is seeking a Manager, Service Excellence to lead the customer service team and ensure outstanding support for licence and certificate holders, applicants, and the public. You will guide daily operations, mentor staff, and handle complex escalations to maintain high service standards.
You will oversee multi-channel support (phone, email, in-person, ticketing), monitor KPIs, and collaborate with the Manager to drive process improvements and best practices, all within

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📌 Hybrid Customer Service Operations Lead (Ontario)
🏢 Professional Engineers Ontario
📍 Ontario

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