Elevate your technical expertise with Constellation Software's Perseus Group as a Desktop Support Technician in Markham, ON. This hybrid role focuses on complex troubleshooting and endpoint management.

As a seasoned Desktop Support Technician, you will provide advanced support for Windows and macOS environments. Your solid customer service skills and ability to work independently will enhance user productivity across multiple locations. This role involves mentoring junior staff and contributing to process improvements within a corporate IT setting.

Key Responsibilities:
• Configure and deploy end-user devices for new hires
• Serve as a Tier 2/3 escalation point for desktop issues
• Provide remote and onsite support for executives and employees




• Manage incident tickets ensuring SLA compliance
• Collaborate with teams to resolve cross-functional issues

Requirements:
• 5+ years supporting enterprise desktop environments
• Experience with Windows and macOS platforms
• Strong knowledge of Microsoft 365 administration
• Familiarity with Microsoft Intune and endpoint management
• Capability in managing hardware lifecycle and security controls

Bring your skills in technical support, customer service, and endpoint administration to the Constellation Software family.
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📌 Hybrid Desktop Support Technician in Markham (Ontario)
🏢 Perseus Group, Constellation Software
📍 Ontario