We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.

Key Responsibilities

Application Support: Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime ansibleDeployment Management:

Execute production deployments during off-business hours; coordinate with development teams on release schedules

Infrastructure Management: Support Windows Server environments and manage IIS configurations to ensure system stability

Database Administration: Optimize and maintain SQL databases; perform routine maintenance and performance tuning

Incident & Change Management: Follow ITIL best practices for incident response and change control; manage service tickets through resolution

Monitoring & Alerting:



Utilize Dynatrace| Slack| Watchdog| and Stone Branch tools to proactively identify and respond to issues

Automation: Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks

Documentation: Maintain confluence documentation for procedures| runbooks| and system configurations.

Required Qualifications

Proven experience in production application support

Strong Archer application knowledge (development| deployment| and issue resolution)

Windows Server and IIS administration experience

SQL database knowledge and experience

Familiarity with monitoring tools (Dynatrace| Slack| Watchdog| Stone Branch)

Scripting experience (Shell and Python)

Working knowledge of ITIL processes (Incident and Change Management)

Experience with Ansible| Helios| and Confluence tools

Work Schedule & Availability Office-based: 4 days per week in office

On-call Support: Available for production deployments and urgent issues outside standard business hours

#J-18808-Ljbffr

📌 Archer production Support Analyst (Ontario)
🏢 apptoza
📍 Ontario