Join the Canadian Institutes of Health Research as a Customer Focused IT Technician. Engage in providing technical support and resolving IT issues in a hybrid setting.

In this exciting IT-01 level position, you will handle technical inquiries from employees, supporting various technologies—from desktops to audio-visual systems. Your responsibilities will span troubleshooting, managing service requests, and promoting effective use of technology within CIHR. Reporting to the IT Service Desk Senior Lead, you'll play a key role in enhancing user experiences.

Key Responsibilities:
• Address and resolve technical support inquiries promptly
• Troubleshoot issues across software and hardware platforms
• Manage service requests using IT Service Management tools




• Facilitate training sessions for end-users on technology
• Contribute to knowledge management and service desk efficiency

Requirements:
• Completed post-secondary program in computer science or equivalent
• Proven experience in technical support environments
• Familiarity with ITSM tools and procedures
• Understanding of cybersecurity and networking concepts
• Recent troubleshooting experience (within the last 2 years)

Capitalize on your technical skills and customer service talents while supporting CIHR’s critical mission.
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📌 Customer Focused IT Technician at CIHR (Quebec City)
🏢 Employment and Social Development Canada
📍 Quebec City