Akkodis is hiring a Senior Service Designer for a 12-month hybrid contract in Halifax, NS. Lead the transformation of permit and licensing services through user-focused design.

This exciting role involves leading service design initiatives that enhance user experiences and address service challenges. Collaborate with various stakeholders to develop effective design solutions tailored to user and organizational needs. Your involvement will help align services with legislative and policy frameworks.

Key Responsibilities:
• Document current and future service experiences
• Transform research insights into design recommendations
• Conduct workshops and cooperative design sessions
• Create journey maps, service blueprints, and process documentation
• Synthesize user feedback for service improvements

Requirements:
• Proficient in Figma, Adobe Creative Cloud, and similar tools
• Demonstrated experience with service blueprints and journey mapping
• Skilled in facilitating workshops and engaging stakeholders
• Strong knowledge of service design principles
• Required security clearance

Shape the future of public services through your design impact at Akkodis.
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📌 Senior Service Designer Contract Role (Nova Scotia)
🏢 Akkodis
📍 Nova Scotia